Frequently Asked Questions
Everything you need to know about getting fresh food delivered to your doorstep.
How do you ensure food remains fresh during transit?
We use specialized thermal-insulated packaging and industrial-grade gel ice packs designed to maintain optimal temperatures for up to 48 hours, ensuring your items arrive fresh and safe.
Where do you deliver and how long does it take?
As our name suggests, we deliver nationwide. Most orders are processed within 24 hours and shipped via express courier, typically arriving within 1-2 business days depending on your location.
What is your return policy for perishable goods?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact our support team within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Yes. Once your order is dispatched, you will receive an email and SMS containing a tracking link so you can monitor your food's journey from our kitchen to your door.
Do I need to be home to receive my delivery?
While we recommend being home to refrigerate items promptly, our insulated boxes are designed to keep contents cool for several hours on your doorstep if you are away.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.